Digital Sales Room Software
Digital Sales Room Software MAY 2023 REPORT BY
DefiningDigitalSalesRoomSoftware: Digital sales room software is a type of virtual platform that facilitates sales and marketing activities for businesses through online channels. This software is designed to provide an immersive,interactive, and secure environmentforsalesteams,clients,andstakeholders to collaborate, share information, and close deals remotely. It includes features such as documentsharing,multimediapresentations,videoconferencing,real-timechat,and analytics to help sales teams track and optimize their performance. It also provides a centralized location for storing and organizing all sales-related materials such as proposals, contracts, and marketing collateral. Digital sales room software helps businessestostreamlinetheirsalesprocesses,reducecostsassociatedwithtraditional sales methods,andenhancecustomerengagementandsatisfaction. CloudRatingsChartforDigitalSalesRoomSoftware: Over5,000customerratings(inclusiveofvendor-suppliedNPSdata)factoredintoour categoryassessment:
ChartQuadrantSummary: (PresentedAlphabeticallybyQuadrant) Leaders-HighMarketAdoption+ HighCustomerRatings: DealHub.io Relayto SP_CE MarketExcellence-HighMarket Adoption: Allego GetAccept ProductExcellence-HighCustomer Ratings: Aligned Dealpad Dock EnableUS Journey.io Challenger-Market+CustomerValidation: JourneyDXP Recapped
Digital Sales Room Software Vendors: (PresentedAlphabetically) Aligned-ProductExcellence ● Reviews: ○ CapterraAlignedReviews ○ G2AlignedReviews ● Vendor-ProvidedInformation: ○ AlignedPricing ○ AlignedIntegrations Allego - MarketExcellence ● Reviews: ○ CapterraAllegoReviews ○ G2AllegoReviews ○ GartnerAllegoReviews ○ TrustRadiusAllegoReviews ● Vendor-ProvidedInformation: ○ AllegoPricing-ContactVendor ○ AllegoIntegrations
Dealhub.io -Leader ● Reviews: ○ CapterraDealhub.ioReviews ○ G2Dealhub.ioReviews ○ TrustRadiusDealhub.io Reviews ● Vendor-ProvidedInformation: ○ Dealhub.ioPricing ○ Dealhub.ioIntegrations Dealpad-ProductExcellence ● Reviews: ○ CapterraDealpadReviews ○ G2DealpadReviews ● Vendor-ProvidedInformation: ○ DealpadPricing ○ DealpadIntegrations Dock-ProductExcellence ● Reviews: ○ CapterraDockReviews ○ G2DockReviews ● Vendor-ProvidedInformation: ○ DockPricing ○ DockIntegrations
EnableUS-ProductExcellence ● Reviews: ○ G2EnableUSReviews ● Vendor-ProvidedInformation: ○ EnableUSPricing ○ EnableUSIntegrations GetAccept-MarketExcellence ● Reviews: ○ CapterraGetAcceptReviews ○ G2GetAcceptReviews ○ GartnerGetAcceptReviews ○ TrustRadiusGetAcceptReviews ● Vendor-ProvidedInformation: ○ GetAcceptPricing ○ GetAcceptIntegrations Journey.io - Product Excellence ● Reviews: ○ G2Journey.ioReviews ● Vendor-ProvidedInformation: ○ Journey.ioPricing ○ Journey.ioIntegrations
JourneyDXP-Challenger ● Reviews: ○ G2JourneyDXPReviews ○ TrustRadiusJourneyDXPReviews ● Vendor-ProvidedInformation: ○ JourneyDXPPricing-ContactVendor ○ JourneyDXPIntegrations Recapped-Challenger ● Reviews: ○ CapterraRecappedReviews ○ G2RecappedReviews ● Vendor-ProvidedInformation: ○ RecappedPricing ○ RecappedIntegrations Relayto-Leader ● Reviews: ○ CapterraRelaytoReviews ○ G2RelaytoReviews ● Vendor-ProvidedInformation: ○ RelaytoPricing ○ RelaytoIntegrations
SP_CE-Leader ● Reviews: ○ CapterraSP_CEReviews ○ G2SP_CEReviews ● Vendor-ProvidedInformation: ○ SP_CEPricing ○ SP_CEIntegrations
Methodology: CloudRatingsCategoryReportprocesscombinesprivatevendorresponsestoour RequestForInformation(RFI)withpubliclyvisiblemeasuresofmarketadoptionand customersatisfaction. All vendors are presented with the opportunity to complete the RFI. TheCloudRatingsRFIfocusesonmeasuresof: ● CustomerSatisfaction:GreatestweightisgiventointernalNetPromoterScore (NPS)data.Why?Certainsoftwarevendorsareskilledatdriving(andoften incentivizing) happy customers to submit reviews to popular software directories. This can lead to situations where publicly observable vendor reviews are more favorable than the “silent majority” of customers that do not submit to software reviewplatforms.Assuch,CloudRatings’useofprivateNPSdataprovidesamore holistic view of customer experiences. To measure adoption and implementation risk, significant consideration is also given to vendor responses regarding severely negativecustomeroutcomesandretentionrates. ● MarketAdoption:TheRFIcoversarangeoftractionmetrics,includingbutnot limited to revenue, revenue growth, and the current number of customers. Why? Vendorscanappeartohaveanartificiallyhighmarketsharethroughaggressive marketingspend,publicrelations,andskillfulsolicitationofreviewstosoftware directories. Accordingly, Cloud Ratings’ use of RFI-derived information helps provide softwarebuyerswithamorerealisticviewofmarketadoption.
Definitions: ShadedAreasofCategoryChart:Eachcategoryofsoftwarehasauniquelikelihoodof generatingbusinessvalueandpositiveexperiencesforcustomers.Accordingly,Cloud Ratingscustomizestheshadedsurfaceareaforeachcategoryasavisualrepresentation of the zones of positive customer outcomes. A category with higher risk or lower satisfaction ratings (like ERP or HR software) will have smaller Zones of Excellence and ZonesofSolutionsthanasafer,highersatisfactioncategory. ForDigitalSalesRoom Software, a normalized customerratingscoreof4.64(ona5.00scale)wasusedinsetting theZones’surfacearea. ZoneofExcellence(LightGreen):Thisrepresentsacategory’sstrongestvendorsas flectedbytheircombinationofmarketshareandhighcustomersatisfactionscores. re ZoneofSolutions(LightYellow):Encompassesvendorswithbothmeaningful marketplaceadoptionandsufficientlyhighabsolutecustomersatisfactionratings.
NotableVendor:Thisdistinctionhighlightsothervendorsidentifiedintheresearch processasworthyofbuyerconsideration.CommonreasonsforNotableVendorstonotbe featuredintheCategoryChartincludedifferinglevelsofproductfocus(asecondary feature within a broader suite) or comparatively lower market adoption metrics, especially for earlier-stage companies. Momentum:DerivedfromsourceslikeRFI-sourcedvendorgrowthmetricsandbuyer searchinterest, the Momentumindicatorcomparesacategory’sgrowthratewithoverall informationtechnology(IT)spendinggrowth. Risk: InfluencedbyRFI-sourcedvendorNPSandadverseoutcomesdata,theRisk indicator comparestheriskprofileofasoftwarecategorytosoftwareapplications generally. The distribution of strongly negative public user reviews also factors into the Risk indicator level.
CloudRatingsDisclaimer: CloudRatingsresearchanalysisandpublicationsrepresentopinions-expressedata specificmomentintime-andshouldnotbeviewedasstatementsoffact. CloudRatingsisnotresponsibleforanyincorrectinformationsuppliedbyvendors, customersofvendors,orderivedfrompubliclyaccessibleinformation. CloudRatingsassumesnoliabilityfordamagesresultingfromtheapplicationorusageof information, content, or research. CloudRatingsdisclaimsallwarrantiesastothecommercialsuccessoroutcomeofany resulting business activities, vendor selections, or investment decisions from the informationprovided. CloudRatingsdoesnotendorseanysolutionorservicenamedinitsresearch. All product names, logos, and brands are the property of their respective owners. All company,product,andservicenamesusedinthisreportandwebsitearefor identification purposes only. AboutUs: CloudRatingsisacustomeroutcomes-focused,data-drivensoftwareresearchanalyst firm.Weexisttoalloworganizationstomakemoreconfident,lower-risksoftware purchasingdecisions. Built uponinvestigative customerinterviews, our True ROI Reports quantify and provide 3rdpartyvalidationofasoftwareproduct’sbusinessvalue. OurCloudRatingsCategoryReportscombineuserreviewswithverifiedvendordatato impartially identify leading software products. cloudratings.com
